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eBay accidentally suspended ‘a small number’ of users

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eBay inadvertently suspended an unspecified quantity of users on December third. The platform has since acknowledged the incident, noting that users who have been accidentally suspended have acquired a notification to allow them to resolve the problem.

Users throughout social media started reporting that they’ve been suspended from eBay on Friday, regardless of not knowingly breaking any guidelines on the platform. An entire Reddit thread on r/ebay is devoted to the problem, and though the unique submit has since been deleted, dozens of different users have added their very own experiences to the thread. One user describes their very own account of the state of affairs, a lot of which is echoed by different feedback:

Other users declare that eBay canceled their bids on merchandise that they’ve already bought and acquired, some of which have been “Purchase It Now” objects, which users should purchase outright. As for the justification for these bans, users say they obtained an e-mail from the corporate saying that they put “the eBay neighborhood in danger.” Some users allege that after they contacted eBay’s customer support about it, their bans have been upheld, and no additional info was given to them.

Exterior of Reddit, users across Twitter additionally complained of the seemingly random suspensions that happened on the third. The subsequent day, eBay responded to some of the stories, noting that users can DM the @AskeBay Twitter account with their info to type out the problem.

“On December third, a small quantity of eBay accounts have been inadvertently suspended,” stated eBay spokesperson Trina Somera in a press release to The Verge. “The difficulty has been resolved and any users who have to take motion have been notified. We remorse any concern this may occasionally have induced.”

Though eBay has acknowledged the problem, we nonetheless don’t know what number of users have been accidentally suspended, in addition to why this occurred. Nevertheless, we are able to speculate that the mass suspensions would possibly’ve been brought on by some variety of error with eBay’s algorithm.

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