Facebook content moderators in Europe and the US are calling on the company to put an end to overly restrictive nondisclosure agreements that discourage folks from talking out about working situations. In a letter addressed to Mark Zuckerberg, Sheryl Sandberg, and the CEOs of Covalen and Accenture, moderators say these NDAs aren’t restricted to consumer knowledge and assist perpetuate a tradition of “extreme secrecy.”
“Regardless of the company’s greatest efforts to hold us quiet, we write to demand the company’s tradition of concern and extreme secrecy ends at present,” the moderators write. “No NDA can lawfully forestall us from talking out about our working situations.”
The information comes amid escalating stress between the company and its contract content moderators in Eire. In Could, a moderator named Isabella Plunkett testified earlier than a parliamentary committee to strive to push for legislative change.
“The content that’s moderated is terrible,” she stated. “It could have an effect on anybody … To assist, they provide us wellness coaches. These folks imply very well, however they don’t seem to be docs. They recommend karaoke and portray, however frankly, one doesn’t at all times really feel like singing, after having seen somebody be battered to bits.”
The letter asks that the company give moderators common entry to medical psychiatrists and psychologists. “Think about watching hours of violent content or kids abuse on-line as a part of your day to day work,” they write. “You can’t be left unscathed. This job should not value us our psychological well being.”
Moderators additionally need to be introduced in-house, saying the present system makes them second-class residents. They’re calling on the company to give them the identical pay and advantages as full-time Facebook moderators.
The letter at present has 60 signatures from moderators in Dublin, Lisbon, and Barcelona — in addition to elements of the US. It was written in collaboration with Foxglove, a UK nonprofit targeted on tech justice.
“Facebook content moderators worldwide work grueling shifts wading by way of a endless flood of the worst materials on the web,” wrote Foxglove director Martha Darkish in an announcement. “But, moderators don’t get correct, significant, medical long run psychological well being help, they’ve to signal extremely restrictive NDAs to hold them quiet about what they’ve seen and the overwhelming majority of the workforce are employed by way of outsourcing firms the place they don’t obtain wherever close to the identical help and advantages Facebook provides its personal workers.”
In an announcement, Facebook pushed again in opposition to the concept moderators don’t have entry to psychological well being care. “We acknowledge that reviewing content could be a troublesome job, which is why we work with companions who help their workers by way of coaching and psychological help when working with difficult content,” a spokesperson stated. “In Eire, this consists of 24/7 on-site help with skilled practitioners, an on-call service, and entry to non-public healthcare from the primary day of employment. We additionally use know-how to restrict their publicity to graphic materials as a lot as doable.”
An Accenture spokesperson acknowledged that the company doesn’t present medical medical companies, however famous workers do have entry to different psychological well being help. “We view the well-being of our folks in a holistic method, with psychological well being being one facet of help,” they stated. “Our wellness coaches are licensed and skilled to acknowledge frequent points on this space, however they don’t present medical or medical companies. Our worker help program, however, gives free entry to psychological well being help, together with entry to licensed and skilled psychological well being counselors.”
Replace July 23, 2:51PM EST: This text was up to date with an announcement from Accenture.