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Noise of Death: Microsoft replacing bricked consoles to frustrated gamers within ‘a matter of days’

Most of the one million-plus Xbox One homeowners are spending the weekend in online game heaven, enjoying with Microsoft’s latest console that hit cabinets Friday.

Some gamers, nevertheless, aren’t having fairly as a lot enjoyable.

xboxoneA number of individuals have posted videos and are issuing reviews about an issue with the disc drive. When inserting a disc, the damaged consoles make a nasty grinding sound and are unable to play disc-based video games. One individual coined it the “Noise of Dying.”

In an announcement, Microsoft stated that the “concern is affecting a really small quantity of Xbox One clients.”

“We’re working immediately with these affected to get a substitute console to them as quickly as attainable via our advance change program,” the corporate stated. “Relaxation assured, we’re taking care of our clients.”

Microsoft additionally added that the corporate is sending substitute consoles “instantly,” even earlier than clients return their bricked consoles.

“This implies a buyer solely has to wait a matter of days, somewhat than weeks to get again up and operating,” Microsoft stated.

It’s unclear as to how many individuals are affected, however a seek for “broken Xbox One,” on YouTube exhibits at the very least just a few offended clients demonstrating the issue. Over on the Xbox One product page at Amazon, 30 percent of customers have issued a 1-star assessment, with many reporting the identical disc drive concern.

Vital to word that not all of the 1-star critiques are from “Amazon Verified Purchase” clients. However primarily based on the official critiques, it looks like Amazon is sending substitute consoles instantly to its clients.

Many of these clients seem to have had luck with Amazon’s customer support, however not a lot with Microsoft. Listed here are a pair critiques from these with “Amazon Verified Buy”:

Buyer “waffledoodle

My unit is completely damaged. It boots, downloads the replace, then simply turns off. I flip it again on, and it turns itself off instantly. This occurs 1-2 extra instances earlier than lastly booting again up, after which the entire cycle repeats. I wasted almost 4 hours making an attempt to get it to work, then spent one other two hours on maintain with MS help. They despatched me to a web site to put in a substitute request, and the web site simply throws “error processing request.” Actually nothing works.

Amazon, in the meantime, is tremendous superior. It was easy to get a substitute overnighted to me. Perhaps if that one really works, I’ll replace this assessment, however this complete course of has infuriated me sufficient that I’d simply depart it at 1 star for posterity.

Buyer “Justin R Porterfield

I used to be one of the unlucky few who obtained an xbox with the disk drive concern. And sure it does sound like a jackhammer. Amazon buyer help is wonderful. They helped me instantly with zero wait, and are mailing me a substitute to be delivered on Tuesday. Microsoft help then again is a joke. I referred to as to see if there was a repair for the problem, and was given the run round via on-line chat, the wait time for a telephone rep was 3+ hours, and if I wished a substitute via them it might be delivered in mid December. Simply another excuse I’m glad I bought via Amazon.

Buyer “Chris

I used to be very excited to get my new xbox one. Till I attempted to play a disc then I discover out my disc drive is damaged.Wait time on-line to chat is 97 minutes, Time on maintain to discuss to somebody from Microsoft is over one hour to date and counting. Simply what I wished to do the night time I get my new xbox. As an added word I spent over 4 hours ready on a name again from Microsoft. So I referred to as Amazon buyer care, that they had my drawback mounted in lower than 5 minutes. I ought to get my new Xbox one on Monday. Thanks very a lot Amazon you actually confirmed me how good your buyer care is .I additionally realized how dangerous Microsoft buyer care is.

We’ve reached out to Amazon for touch upon its substitute course of and can replace after we hear again.

Sony, in the meantime, had its share of issues after debuting its PS4 this previous Friday, with many points showing to be attributable to damage during shipment.

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