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Office 365 users on Android reporting mystery email glitch

Office 365 users on Android reporting mystery email glitch

[Post updated below with Microsoft statement and fix.]

Folks utilizing Android gadgets with Microsoft’s Office 365 on-line service have been lighting up the Office 365 assist boards this week with experiences of a glitch that’s stopping some users from receiving emails by way of Microsoft’s ActiveSync on sure Android variations. For all of them, the issues started to floor over the weekend.

Right here’s a sampling of the Office assist discussion board threads: Android ActiveSync not working … Galaxy S2 “unable to connect to server” … ActiveSync suddenly stopped working on Android … Droid stopped connecting to server.

The discussion board threads have generated what seems to be a short lived workaround, configuring the gadgets with the Outlook Internet Entry server deal with related to their account, however users are involved about potential adverse unwanted side effects from that strategy, together with overzealous file folder syncing.

One GeekWire reader experiences that his firm’s Samsung Captivate telephones, working Android 2.2 Froyo, nonetheless sync correctly. However their Samsung Galaxy Tab 10.1 gadgets, working Android 3.2 Honeycomb, aren’t working correctly with ActiveSync to obtain email.

In lots of the threads, the issue happens with Android 2.3.6, however gadgets with Android 2.3.4 work.

We’re in contact with a Microsoft consultant who’s checking on the standing of the scenario inside the corporate, and we’ll replace this submit after we hear again.

Replace, Jan. 16: Right here is Microsoft’s assertion on the problem, with a advised repair.

Microsoft is conscious {that a} very small variety of clients are presently impacted by a flaw of their telephone or pill’s implementation of the Trade ActiveSync protocol.  In December, Microsoft posted an alert a couple of small change in how Trade ActiveSync gadgets are dealt with in Office 365.  This alteration improves efficiency by pointing clients to their closest server.

Telephones and tablets which might be a part of the Exchange ActiveSync Logo Program are usually not experiencing this challenge. Prospects experiencing this challenge, can use the Mobile Phone Setup Wizard to assist configure their telephone or pill for the proper server deal with and regain Trade Server connection.
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