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Some of Verizon’s Visible cell network customers say they’ve been hacked

Replace October thirteenth, 1:10PM ET: Visible has confirmed that some accounts had been accessed with out authorization. Learn extra in our follow-up article. Our authentic story follows beneath.

Some customers of Verizon’s Visible service are utilizing social media to say that hackers have accessed their accounts, changed their information to lock them out, and in some instances even ordered phones utilizing their fee data (via XDA). Should you’re not acquainted, Visible is a cell service owned and operated by Verizon that pitches itself as a inexpensive, “all-digital” network, which means there aren’t any bodily shops such as you’d get with a standard service. Beginning on Monday, customers on each Twitter and Reddit reported en masse that they’d been getting emails from the corporate about modified passwords and addresses, and that they’ve had difficulties contacting the company’s chat support.

Visible’s customer support account on Twitter seemingly hasn’t addressed the problem, moreover directing upset customers to its DMs. A person marked as a Visible worker on the subreddit posted a statement on Monday afternoon, saying {that a} “small quantity” of accounts had been affected, however that the corporate didn’t imagine its techniques had been breached. The assertion did advocate that customers change their passwords, however as many commenters identified (and as I can affirm), the password reset system presently isn’t working. Verizon didn’t instantly reply to a request for remark from The Verge.

I’m a Visible buyer myself (I switched from T-Cell for causes unrelated to its recent massive data breach, however am very thrilled to probably have been double-owned) and to date my account doesn’t appear to be compromised. I’m capable of log in on-line and ensure my order historical past doesn’t have something untoward, and opening the app is working like regular (although I obtained just a few errors earlier within the day). I haven’t obtained any emails, texts, or different communications from the corporate concerning this case.

With out a lot official phrase from the corporate, it’s onerous to say precisely how the reported breaches occurred, and what any potential hackers have entry to — although we’ll preserve you up to date if we hear again. With many safety breaches, the recommendation is to vary your password and be sure you have two-factor authentication turned on, however Visible currently doesn’t support 2FA. Hopefully, incidents like this the place some customers are seeing $1,000-plus charges on their bank cards from Visible might make that function the next precedence.

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