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WhatsApp’s Spanish language content moderators push for equal pay in internal letter

WhatsApp’s Spanish language content moderators and customer support representatives are pushing the corporate for equal pay, based on an internal letter obtained by The Verge. They are saying they’ve been excluded from a $2 per hour premium paid to different bilingual contractors. The employees are employed by Accenture, a third-party contracting agency, in Austin, Texas.

“For a number of years now, Accenture, Fb, and Whatsapp have denied equal remedy and pay to Spanish language Contingent Employees,” staff say in the letter. “It’s an insult for corporations like Fb and Accenture to publicly champion variety, however but fail to ship this to its personal employees.” Accenture classifies a lot of its workforce as contingent, which means staff are employed as contractors for a selected time frame.

Employees are demanding that Spanish language contractors obtain the $2 premium, in addition to backpay for the cash they missed out on since they had been employed.

One employee says they had been advised they’d have to study Arabic or Portuguese in order to obtain the premium. “I’m already bilingual,” the worker says they responded, in an interview with The Verge. Nonetheless, the coverage didn’t change.

The letter was despatched to Fb CEO Mark Zuckerberg, WhatsApp CEO Will Cathcart, and Accenture CEO Julie Candy. It was posted in the present day on Office, Fb’s internal communications platform. It at the moment has 89 signatures from Fb, WhatsApp, and Accenture staff.

The letter got here after employees pushed for years to have equal pay, based on the internal letter. “Managers and HR reps for Accenture in Austin, Texas haven’t solely ignored the complaints of discrimination for a number of years now, however additionally they actively engaged in making certain this gross injustice go unacknowledged and unaddressed,” the observe says. “We are saying this blatant act of racism and discrimination in direction of its personal important employees wants to finish now.”

Fb content moderators at Accenture’s Austin workplace were asked to come back to the office during the pandemic. Many stated they feared for their security and felt the corporate hadn’t adequately addressed their issues. These staff are sometimes among the many lowest paid Fb employees, and make roughly $18.50 an hour.

Accenture’s Spanish talking customer support reps say they make as little as $16.50 an hour. “Accenture is the Walmart of the tech trade,” an worker tells The Verge. “Most of us must have two jobs to outlive. We receives a commission $16.50 an hour. That’s not a livable wage in Austin.”

Fb and Accenture didn’t instantly reply to a request for remark from The Verge.

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